Last Updated as of 03 September 2024

Introduction

These Services (as defined below) are run by Fashnear Technologies Private Limited and its affiliates

(Company, We, Us, and Our) under the brand name “Valmo”. We respect your privacy and are committed to protect it by complying with this policy (Privacy Policy). The Privacy Policy applies to the use or access of Valmo’s website “valmo.in”, mobile application, any offline business run under the brand name of Valmo and any of the platforms/tools developed by us from time to time (together referred to as Services). The Privacy Policy is a legally binding document and constitutes an integral part of the agreements / terms and conditions of use between the Company and its merchants and users/customers.

We encourage you to read the Privacy Policy carefully to understand the company's policies and practices regarding your information. By accessing or using the Services in any way, including for the purpose of registering an account with the company, or by attempting to use the Services, you expressly agree to be bound by the terms and conditions of this Privacy Policy and consent to the company's collection, use, storage, disclosure and retention of your information as described herein.

What kind of Information do we collect?

We may collect information from you, directly or through third parties, which would include personal information. Personal Information refers to information collected from you that can be used to uniquely identify or contact you and includes your sensitive personal information.

This will include but not be limited to, your:

Name;
Email address;
Address (including country and ZIP/postal code);
Gender;
Age;
Phone Number;
Password chosen by you to access the Services (if any);
Geographical location;
KYC documents;
Your profile picture (if any) that will be publicly displayed as part of your account profile.
Financial account information like bank account details, GST certificate, PAN Card, etc. and transactional information in relation to transactions where the Company is involved;
Information about the computer or devices (including mobile devices) you use to access the Services;
Usage information: Details of your use of the Services, including traffic data, location data, logs and other communication data;
Computer and device information: Information about your computer, internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, mobile network information and the device's telephone number, information collected by cookies and similar technologies, depending on your settings, (cookies, web beacons (small graphic data that recognize user activity, such as if and how often a user has visited a website), web storage, unique advertising identifiers), and log information (such as details about how you’ve used the Services, access times, pages viewed, IP address, and unique identifiers like cookies);
Information about the presence and/ or absence and/or details pertaining to other applications on your mobile phone; and
Information about your browsing history including the Uniform Resource Locator (URL) of the site that you visited prior to using the Services as well as the Internet Protocol (IP) address of each user's computer (or the proxy server a user used to access the World Wide Web), user's computer operating system and type of web browser the user is using as well as the name of user's Internet Service Provider (ISP). The Services may use temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us for the technical administration of the Services, research and development, and for user administration.

If you provide us any personal information belonging to another individual/entity/person (Data Owner), it will be your responsibility to ensure that you are authorised to share such personal information with the Us, or with any other platform in relation to the Services and that such Data Owner is informed about this Privacy Policy. You reserve the right to not share any personal information that we may request from you, but please note that your use and access of the Services or any of its features and/or capabilities may be impacted where such personal information requested from you is required to provide you such Services.

You are responsible for ensuring the sufficiency, accuracy and completeness of the information provided by you to Us and any insufficient, inaccurate or incomplete information in this regard, may affect your ability to use the Services, the information you receive when using the Services, and our ability to contact you.

Collection of Information

We may collect this information either (i) directly from you when you provide it to us; (ii) automatically as you navigate through our services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies); and/or (iii) from any other source of information including from other third party sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

In addition to the above: a) We do not knowingly collect personal information from children; and b) We may in future include other optional requests for information from you including through surveys to help us customize our Services to deliver personalized information to you and for other purposes as mentioned herein. Any such additional information will also be processed in accordance with this Privacy Policy.

Purpose

By providing your information, you consent to the company’s right of collection, sharing, storage, disclosure and usage of the information shared by you in accordance with this Privacy Policy. The information, which we collect may be utilized for various business and/or regulatory purposes including but not limited for the following purposes:

To facilitate your use of the Services;
To process your registration for utilising the Services;
To onboard you as a user of our Services;
To process your requests and provide any other service or request raised by you in relation to the Services;
To effectively and timely complete any transactions, payment and other billing requests raised by you in relation to the Services;
To collect and share any updates with you about our products and services, including tracking updates of the existing Services;
To investigate, prevent, or take action regarding illegal activities and suspected fraud or any other wrongdoing with respect to Services;
To post comments and testimonials you provide to us while using our Services or on other advertising platforms, channels, media etc., and use it for promotional and marketing purposes;
To carry out company’s obligations and enforcing rights arising from any contracts entered into between you and the company, including for billing and collection;
For improving our existing capability, features, and functions provided while using the Services or to improve your experience while using our Services;
To personalize your experience on the application ;
For the purposes of research, analysis, business intelligence, reporting and improvement/development/advancement of the company’s business, and/or any Services provided;
To comply with legal and regulatory regulations, including customs and GST requirements. For example, KYC details in some cases are legally required for identity verification;
To respond to legal, judicial, quasi-judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
Investigating, enforcing, resolving disputes and applying our company policies, including Privacy Policy, either ourselves or through third party service providers;
Any technical, administrative work or customisation of the Services;
To respond to your inquiries or fulfill your requests for information about the various Services;
To protect the integrity and for proper administering of the Services;
To implement information security practices;
To determine any security breaches, computer contaminant or computer virus;
For audit, accounting, contractual, technical and legal requirements, for security purposes, and/or to resolve any future disputes;
Any other purpose that may be necessary to provide the services that you have opted for.

We may use and disclose your information for any purpose in accordance with applicable laws.

Sharing of the information

We may disclose Personal Information that we collect, or you provide, as described in this Privacy Policy, in the following ways:

General Information Disclosures

To our holding companies, subsidiaries and affiliates, which are entities under common ownership or control of the Company.
The Company may also make all your Personal Information accessible to its employees and data processors/vendors/ any other third party only on a need-to-know basis and for the purposes set out in this Privacy Policy. The Company takes adequate steps to ensure that all the employees and data processors/third party vendors, who have access to, and are associated with the processing of your information, respect its confidentiality.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the company's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the company about the users of our services are among the assets transferred.
To any other third party to fulfill the purpose for which you provide such information;
For any other purpose disclosed by us when you provide the information.

Legal Purposes

We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of the company, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal requests such as subpoena, court order or government demand to comply with the law.

Services Protection

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the company, our users or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction of the company, our users, our service providers, our payment processing partners etc.

Enforcement

To enforce any Company’s rules, terms and conditions, policies which are related to the Services.

Consent

We may share your information in any other circumstances where we have your consent.

Links to Third-Party

The links to third party websites or any third-party electronic communication services (referred to as “Third Party Links”) may be provided on the website or any related tool or application which are operated by third parties and are not controlled by, or affiliated to, or associated with the company, unless expressly specified by us. If you access any such Third-Party Links, we request you to review the concerned website’s privacy policy. We shall not be responsible for the policies or practices of such third parties.

Anonymous or de-identified data

We may anonymize and/or de-identify information collected from you through the services or via other means, including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation.

Data Retention

You can close your account by sending an email request to support@valmo.in. You may request for deletion of personal information by raising a request with the Grievance Officer as per the provisions of this Privacy Policy. Notwithstanding the foregoing, we reserve the right to retain your Personal Information in accordance with applicable laws for so long as the purpose for which the information was collected continues to exist.

Cookies are alphanumeric identifiers with a small amount of data that is stored on the user’s device hard-drive containing information about the user, commonly used as an anonymous unique identifier. We may offer certain features only through ‘cookies’ and may also collect information about you using these cookies. Please note, a cookie in no way gives the company access to your device. Other websites may place their own cookies or other files on your device, collect data or solicit personal information from you, for which the company shall not be held responsible or liable. We encourage you to read the privacy policies of all external sites. We also use cookies from third party partners for marketing and promotional purposes. Please note that most web browsers are set to accept cookies by default. We strive to provide you with choices regarding the personal information you provide to us.

Security Precautions

We ensure to maintain reasonable physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The access to the services is offered through the use of a secure server and adhere to our security guidelines to protect it against unauthorized access. However, by using the services, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the services.

We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your username, password, or other security information for your account with anyone. If we receive instructions using your username and password, we will consider that you have authorized the instructions for such use.

Use of the Services

You agree while using the Services, you shall not upload, modify, publish, transmit update or share any information which: a) belongs to another person and over which you have no right; b) is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence; c) is harmful to child; d) infringes any patent, trademark, copyright or other proprietary rights; e) deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature; f) impersonates another person; g) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence, or prevents investigation of any offence, or is insulting other nation; h) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; i) violates any law for the time being in force.

Permissible Age

The Services provided are not intended for users under the age of 18 (Eighteen), unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the age of 18 and use of our services is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872.

If you are under the age of 18 years then you must use the services under the supervision of your parent, or legal guardian. If we become aware that a person submitting Personal Information is under the age of 18 years, we will delete the account and any related information as soon as possible.

Your Consent

By accessing or using the Services by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) in accordance with this Privacy Policy. If you disclose to us any Personal Information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

While providing information, You consent to us (including our other corporate entities, affiliates, technology partners, marketing channels, business partners and other third parties) contacting you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

In case you wish to update or correct your Personal Information , you may exercise these rights by emailing the company at legalsupport@meesho.com and communicate the change(s) for updating the company’s records.

In case you do not provide your information or consent for usage of Personal Information or request for its deletion, the Company reserves the right to discontinue, in part or full, the Services/associated features and benefits provided by the Services for which the said information was sought.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. However, you are advised to review this page/policy periodically for any changes. Your continued usage of the Services shall constitute your acceptance of the amended/updated Privacy Policy.

Grievance Officer

Any complaints, abuse or concerns with regards to content or comment or breach of the Privacy Policy may be informed to the designated Grievance Officer as mentioned below in writing or through email:

Name – Murthy SN

Address - Helios Business Park, Wing E, 3rd Floor, Kadubeesanahalli, Kariyammana Agrahara Village, Varthur Hobli, Bengaluru East Taluk, Bengaluru Bengaluru, India, 560103

Email id: legalsupport@meesho.com